Cookie Policy

Information about our use of cookies

HKA Holidays Limited ("HKAH") is committed to protecting the personal data we collect about you online. This cookies policy explains how we use cookies and what impact this has on you.

By using the website www.hkaholidays.com and other online services, you agree that HKAH can store and access cookies, IP addresses and use other methods in order to collect website usage data and improve your online experience.

The cookies may include information about your website usage, provide information on your use of our products and services, your browser and device type or your location when accessing the website.

Cookies usage also allows us to distinguish you from another visitor when visiting www.hkaholidays.com. This information helps us to provide you the best online experience as well as to improve the website for future visit.


What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.

Cookies contain information that is transferred to your device's hard drive. Cookies are then sent back to our website on each subsequent visit, or to another website that recognizes that cookie. The cookies that we use do store information which itself can identify you but they will store information regarding your use of our website.

Cookies perform various tasks (such as remembering your preferences) and are an important part of improving your experience on the website. Further details about the tasks they perform are set out below.

For example, our cookies will remember your chosen language and country so that when you go to the website the pages are in that language and the departure airports are in that country. If you are halfway through a booking our cookies will allow you to browse other areas of the website and then return back to your booking.


What cookies do HKAH use and what are their usages?

We use the following cookies at www.hkaholidays.com:

Strictly necessary cookies. These are cookies that are required for the operation of our website. These cookies help to ensure our website functions as intended and we deliver the information to you securely and optimally. These cookies are not used to obtain information about you for the purposes of marketing.

Analytical / performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region and your text size).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


Why do we use cookies?

Ease of use. Cookies are used to enhance the ease of use of www.hkaholidays.com for customers.

Examples:


Tracking. Cookies are used to gather statistics on how you use our website.

Examples:


Marketing. Cookies are used to enable us to present appropriate messages to you.

Examples:


Additionally, when you request pages from our websites, HKAH's servers log your Internet Protocol address (“IP address”). This information is transmitted to and stored on HKAH's servers.

Your IP address, browser type, browser language, and the date and time of your query, enable us to better understand and improve the usability, performance and effectiveness of our websites for purposes of system administration, to report aggregate information to our advertisers, to infer your geographic location, to track the use of our websites, and to identify you when HKAH feels it is necessary to enforce compliance with our policies.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.


What if you delete your cookies?

Users can control the use of cookies at the individual browser level. You may block all or some cookies by activating the setting on your browser to refuse the setting of all or some cookies. You should review the "help" section of your browser for further details on how to restrict cookies.

Please note though, that if you delete your cookies:

You can find more information about cookies (including how to disable them) at http://www.allaboutcookies.org.


More information about cookies used on www.hkaholidays.com:

Strictly Necessary Cookies

Cookie Name

Purpose

.AspNetCore.Session

This cookie is essential for the site. This tracks the user session so as to send correct data to the user.

Analytical cookies

Cookie Name

Purpose

Google Analytics

This cookie enables us to remember users’ sessions. This allows us to gather statistics on how users navigate and conduct transaction on our site, such as recording a user’s IP, the browser an individual user is using and the pages visited. These enable improvements to be made on the website’s usability.

Clevertap

This cookie enables us to remember users’ sessions. This allows us to gather statistics on how users navigate and conduct transaction on our site, such as recording a user’s IP, the browser an individual user is using and the pages visited. These enable improvements to be made on the website’s usability.

Travel Assist

This cookie allows us to gather statistics on how users navigate the site such as the browser an individual user is using and the page(s) visited. It also records a user’s IP.

Functionality cookies

Cookie Name

Purpose

CultureCode

The cookie enables us to remember the language selected by the user. This allows us to make your browsing experience more convenient.

Hotjar

This cookie enables us to remember if the user has submitted a satisfaction survey or not. This prevents the survey from appearing once it has been completed.

TripAdvisor

This cookie enables us to show the user hotel ratings from TripAdvisor.

Targeting cookies

Cookie Name

Purpose

DoubleClick

This cookie enables us to serve appropriate advertising based on what you have viewed. It is also used to track the effectiveness of campaigns by recording whether a customer drop off or have successfully purchase the package .

Facebook

This cookie enables us to serve appropriate advertising based on what you have viewed. It is also used to track the effectiveness of campaigns by recording whether a customer drop off or have successfully purchase the tickets/package.

Updates to our Cookie Policy

We may make changes to this Cookie Policy from time to time without prior notice and we will publish on our website if there is any new version of this Policy.

In the event of any inconsistency between the English version and the Chinese version, English version shall prevail.

Last update: 23 May, 2018