Terms and Conditions for HKA Holidays’ E-Gift Voucher

  1. This HKA Holidays’ E-Gift Voucher (“E-Gift Voucher”) is subject to these Terms and Conditions. By purchasing the E-Gift Voucher and using the E-Gift Voucher to purchase a package of air tickets and hotel accommodation (“Package”) via HKA Holidays official website (https://www.hkaholidays.com/hk/Promotion/HKAH-E-Gift-Voucher), you shall be deemed to have read, understood, and agreed to be bound by these Terms and Conditions.
  2. The E-Gift Voucher is valid for one year from the issue date. Any voluntary change of the flight booking must be made prior to the expiry of the E-Gift Voucher.
  3. Customer shall submit the application form to purchase the E-Gift Voucher via HKA Holidays official website. Upon receipt of the application, HKA Holidays will verify the information with the customer. An email will send to the email address provided by the customer with instructions for payment. Customer shall follow the instructions to arrange payment and another confirmation email will be sent to customer. HKA Holidays will then send the E-Gift Voucher to the designated recipient as provided by the customer.
  4. The E-Gift Voucher is expressed in Hong Kong dollars (HKD).  Customer is required to consume the E-Gift Voucher by purchasing the Package advertised in the same currency.
  5. The E-Gift Voucher is applicable for a deduction on the net Package fare but not applicable to taxes or surcharges on both air tickets and hotel accommodation.
  6. The E-Gift Voucher is only applicable to Hong Kong Airlines (HX) economy class and/or business class (if applicable) and round trip air ticket for the flights departing to/from Hong Kong to origins/destinations which are marketed and operated by Hong Kong Airlines as scheduled from time to time.
  7. Air ticket purchased with application of the E-Gift Voucher is valid on selected flights and dates. No-show fee, re-booking fee, re-routing fee and refund fee are subject to fare rules as applicable to each origin/destination.
  8. The E-Gift Voucher is not applicable for special flights, chartered flight or code-share flights.
  9. The E-Gift Voucher code should be inserted at the time of purchasing the Package via HKA Holidays’ official website; otherwise it cannot be redeemed.
  10. The E-Gift Voucher is only applicable when your travel start date and end date are set within the stated travel period.
  11. Each E-Gift Voucher can only be used once.
  12. Customer warrants that all information provided is true and correct. Customer who provides inaccurate/insufficient information, the E-Gift Voucher shall be forfeited. No replacement will be made by HKA Holidays if the E-Gift Voucher is lost or stolen. The E-Gift Voucher will be forfeited and HKA Holidays will not be responsible in the event that any E-Gift Voucher or E-Gift Voucher notification message is returned due to non-delivery/mis-delivery/technical error.
  13. The E-Gift Voucher must be presented for redemption and the value is non-accumulative. If a customer’s E-Gift Voucher has a face value of HKD1,000 but he/she only spend HKD800 on Package, the remaining HKD200 will be forfeited without any compensation. Conversely, if a customer’s E-Gift Voucher has a face value of HKD1,000 and he/she spend HKD1,500 on Package, that customer shall pay the balance of HKD500 to complete the purchase.
  14. The E-Gift Voucher is non-refundable and non-transferrable.
  15. The E-Gift Voucher cannot be redeemed for cash, credits, other goods or services. No change will be given.
  16. The E-Gift Voucher cannot be used in conjunction with other promotional offers and discounts.
  17. HKA Holidays will not be liable for any matter or loss in relation to any error or omission due to technical problems including but not limited to any computer or internet network issues.
  18. Booking is not completed or accepted by HKA Holidays until payment has been received and a booking reference has been issued.
  19. The Package purchased with the E-Gift Voucher is subject to HKA Holidays’ terms and conditions (https://www.hkaholidays.com/hk/terms-and-conditions) and may change without prior notice.
  20. The application of the E-Gift Voucher is subject to change without prior notice and liability.
  21. Fortune Wings Club (FWC) members are eligible for FWC points accrual.  Point credit will be based on actual flown distance and booking class and is subject to FWC’s terms and conditions which is available at: https://www.hongkongairlines.com/en_HK/ffp/mileage/our_miles.
  22. The application of the E-Gift Voucher only applies to adult and child (those aged 2 or above and below 12) tickets. For infant tickets (aged below 2) which are not occupying seats, please contact the Customers Service Centre for more information.

    Hong Kong                 +852 3916 3666

    Mainland China          +86 950715

    Taiwan, China             +0080 1853033

  23. You are advised to check with the latest Government outbound/inbound travel alert or immigration restrictions for both departure/arrival destinations before planning your trip, including but not limited to those measures in relation to COVID-19. You acknowledge that such measures may be adopted rapidly which sometimes occur during your travel.
  24. Nothing in these Terms and Conditions shall confer any third party rights or benefits.
  25. The General Conditions of Carriage published by Hong Kong Airlines apply (subject to change from time to time) and are available on Hong Kong Airlines' website. Other terms and conditions available at www.hkaholidays.com also apply.  All bookings are subject to availability at the time of booking.
  26. HKA Holidays reserves the right of final decision in case of any dispute.
  27. HKA Holidays reserves the right to amend these Terms and Conditions at any time without prior notice.
  28. If there is any inconsistency or ambiguity between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
  29. These Terms and Conditions shall be governed by the laws of Hong Kong Special Administrative Region.